Company Policies

Read the latest PlugStream company policies, customer support information, warranty guidance, and security or privacy documents in one place.

Policy

Terms and Conditions

PlugStream is a trading name of AmpNexus Ltd, a company registered in England and Wales under company number 13209783, whose registered office is at Unit 6 & 7, Chestnut House, Moorgreen Industrial Park, Engine Lane, Eastwood, Nottingham, NG16 3QU and whose VAT number is GB431822124.

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Policy

Privacy Policy

This privacy policy was last updated on 4 November 2025.

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Policy

Cookie Policy

This cookie policy explains how AmpNexus Ltd t/a PlugStream uses essential browser storage and optional analytics cookies on plugstream.co.uk.

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Policy

Returns, Refunds and Cancellations

This policy summarises how cancellation rights, returns, refunds, and faulty-product support work for PlugStream charge points, accessories, and related services.

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Policy

Smart Charge Compliance

This page signposts the formal PlugStream smart charging compliance information for PlugStream 7 and PlugStream 22 charge points.

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Policy

Product Security Update Policy

This policy explains how PlugStream handles security updates, vulnerability reporting, and minimum security update periods for supported connected charge points.

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Policy

Security Reporting

AmpNexus Ltd t/a PlugStream takes security issues extremely seriously and welcomes feedback from security researchers in order to improve the security of its products and services. We operate a policy of coordinated disclosure for dealing with reports of security vulnerabilities and other issues.

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Policy

Warranty

This page summarises the standard PlugStream warranty approach for PlugStream charge points. If your sales agreement, installer handover pack, grant paperwork, or project contract states different terms, those documents take priority.

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Policy

Modern Slavery and Human Trafficking Policy

This policy sets out PlugStream's commitment to reducing the risk of modern slavery and human trafficking in our business and supply chain.

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